Digital Gift Card
Shipping:
How long will it take for my order to ship and deliver?
We offer free shipping and returns* on all orders over $150. Additionally, we offer alternative paid fast shipping options at checkout.
*for refunds only, a discretionary $3.00 handling and processing fee will be subtracted from the total refundable amount.
When will my order ship?
All orders will be shipped within 24 hours (Mon-Fri)
How can I track my order?
You can find your tracking information on your shipping confirmation email. If you’re having trouble finding your shipping confirmation email, feel free to reach out via email at contactus@sansmatin.com
My tracking says my order was delivered, but I haven’t received it—what do I do?
Sorry to hear that! Get in touch at contactus@sansmatin.com with your tracking information and correct shipping address. We’ll get that sorted out for you as quickly as possible.
Can I edit/cancel my order after it has been placed?
We cannot modify orders once they are placed. We will only ship to the address provided at checkout.
Returns & exchanges policies:
Free exchanges and returns on all, undamaged/new condition shoes (all accessories are not subject to free returns) within 28 days of shipment date.
In order to qualify for a return:
To start the exchange/returns process please use the link below, and you will be guided through the process.
Returns policy for items bought on sale:
As always, should you have any further questions please do not hesitate to contact us at contactus@sansmatin.com, we’re always here for a chat!
Our shoes combine unparalleled comfort and style so that our customers don't have to compromise on either. We are a footwear brand doing things differently.
If you're unsure on size or favourite colour, no worries! Our digital gift cards never expire, work for all products, are easy to use, and don't require any shipping. So why not give the gift of choice with our SM gift cards!
Digital gift cards are delivered by email and contain instructions to redeem them at checkout.
We offer free delivery and a 28 day free returns* policy on all orders.
*a discretionary $3.00 will deducted from the refundable subtotal as a processing and restocking fee. For our Sales Period returns policy please see our Shipping and Returns page.
We do not accept returns of Accessories (See our Shipping and Returns page).